Shipping, Return and Refund Policy

Return/Refund Policy

Thank you for shopping with us; your satisfaction is important.  All orders for ClipDifferent have a 3 month return satisfaction guarantee. To return, please initiate an authorization by sending an email to melanie@adaptiverevolution.com with your order number and reason for the return. 

We will authorize your return and send you a shipping label to mail back to us. Once we receive your return, you will get a full refund on your device less shipping costs back on the method of payment you ordered. Refunds can take anywhere from 24 hours to 5 days.

International Return Policy

International orders will receive a refund for the device only. Any customs fees charged by international countries and shipping charges are not refundable. Please inquire about your country’s international return policy and custom charges.

 

Shipping Policy

Thank you for visiting and shopping at ClipDifferent!       

Domestic Shipping Policy

Shipment processing time: All orders are processed within one business day of receipt and estimated delivery time is approximately 3-5 business days. Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays).

Shipping rates and delivery estimates:

Shipping charges for your order will be calculated and displayed at checkout.

International Shipping Policy

We are happily shipping to the following countries:

  • Canada
  • United Kingdom
  • Australia
  • Ireland
  • Germany
  • France
  • Spain
  • Scandinavia
  • United Arab Emirates
  • Israel

Shipping charges for your order will be calculated and displayed at checkout. If you would like to order more than 10 units, please email us at melanie@adaptiverevolution.com for a quote.

We will work hard to avoid your order getting held up in transit but we cannot guarantee you won’t experience delays, or be charged other fees. We will do what we can to make your experience seamless and we will operate with honesty, transparency and will assist you with any mishaps. We cannot take responsibility for issues caused by customs or shipping services.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

ClipDifferent will not be held responsible if the wrong shipping address is entered and we cannot recover the package.

Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

Call (612) 396-0888

Or alert us at melanie@adaptiverevolution.com

We will file a claim with the shipping carrier.